Contact information

Last updated: 21 August 2026

Page URL: https://rbcomshop.com/pages/contact

Contact RBCOM for order assistance, product questions, delivery issues, returns, privacy requests or other store-related matters.

Customer service

Email: support@rbcomshop.com

Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. Central European Time, excluding French public holidays.

Online contact page: https://rbcomshop.com/pages/contact

Company and postal address

RBCOM

577 Avenue General de Gaulle, 69760 Limonest, France

France

Company registration

Legal form: SASU - French simplified joint-stock company with a sole shareholder

Share capital: EUR 1,500

RCS Lyon / SIREN: 825 053 002

SIRET: 825 053 002 00010

VAT number: FR27 825053002

Information to include in your message

For faster handling, include your order number, the email address used at checkout, the product concerned and a clear description of the request. For a damaged or incorrect item, include photographs where useful. Do not send complete payment-card details or account passwords.

Returns

Read the Return and Refund Policy before sending a parcel: https://rbcomshop.com/policies/refund-policy. Return requests must first be submitted to support@rbcomshop.com. The authorized return address is 577 Avenue General de Gaulle, 69760 Limonest, France.

Privacy requests

Privacy requests may be sent to support@rbcomshop.com. Please state the right you wish to exercise and provide enough information for us to identify the relevant data. See https://rbcomshop.com/policies/privacy-policy.

Legal documents

Legal Notice: https://rbcomshop.com/pages/legal-notice

Terms of Sale: https://rbcomshop.com/pages/terms-of-sale

Terms of Service: https://rbcomshop.com/policies/terms-of-service

Shipping Policy: https://rbcomshop.com/policies/shipping-policy