Refund policy

Last updated: 21 August 2026

Page URL: https://rbcomshop.com/policies/refund-policy

This policy explains the cancellation, withdrawal, return and refund rules for purchases made from RBCOM through rbcomshop.com.

1. Seller and contact details

The seller is RBCOM, a French simplified joint-stock company with a sole shareholder (SASU), share capital EUR 1,500, registered with the Lyon Trade and Companies Register under number 825 053 002, SIRET 825 053 002 00010, VAT number FR27 825053002, with registered office at 577 Avenue General de Gaulle, 69760 Limonest, France.

Return and refund requests must be sent to support@rbcomshop.com. Our contact page is https://rbcomshop.com/pages/contact. Customer service hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. Central European Time, excluding French public holidays.

2. Fourteen-day right of withdrawal

If you are a consumer, you have fourteen calendar days from the day you, or a third party designated by you other than the carrier, physically receives the goods to tell us that you wish to withdraw from the purchase, without giving a reason.

To exercise this right, send an unambiguous statement to support@rbcomshop.com before the fourteen-day period expires. Include your name, order number, the products concerned and the date the order was received. You may also use the model withdrawal form at the end of this policy, but use of the form is not mandatory.

For an order delivered in several shipments, the period starts when the last item, lot or piece is received.

3. Returning the products

After notifying us of your withdrawal, return the products without undue delay and no later than fourteen days after your notice to: RBCOM Returns, 577 Avenue General de Gaulle, 69760 Limonest, France.

Place the product securely in suitable protective packaging.

Include your order number and the name used for the order inside the parcel.

Use a tracked shipping method and keep the dispatch receipt until the refund is completed.

Do not send a parcel cash on delivery; such parcels may be refused.

You may inspect and handle the product only as you would reasonably be allowed to do in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and proper functioning of the product. Original packaging is recommended where reasonably possible but is not, by itself, a condition of exercising statutory withdrawal rights.

4. Return shipping costs

For a change-of-mind return, you are responsible for the direct cost of returning the goods.

If the product is incorrect, damaged on arrival or non-conforming, RBCOM will bear the reasonable return cost and will provide instructions. Contact us before sending the product so that we can arrange the appropriate solution.

5. Refunds

When the entire order is withdrawn, we will refund the price paid and the standard outbound delivery charge. Any additional cost resulting from your choice of a delivery method more expensive than our least expensive standard method is not refundable.

We will issue the refund without undue delay and no later than fourteen days after we are informed of your withdrawal. We may withhold the refund until we receive the returned goods or you provide evidence that they were sent back, whichever occurs first.

Refunds are made to the original payment method unless another method is expressly agreed. Your bank or payment provider may require additional time to display the credit. RBCOM does not charge a restocking fee.

For a partial return, only the returned products are refunded. The original delivery charge is not normally refunded when other products from the same order are retained, except where applicable law requires otherwise.

6. Exceptions to the right of withdrawal

The statutory right of withdrawal does not apply where an exception under applicable law applies, including goods made to your specifications or clearly personalized. Any exception will be identified before purchase where relevant.

An exclusion does not limit your rights if a product is defective, damaged, incorrectly supplied or otherwise covered by a mandatory legal guarantee.

7. Damaged, incorrect or non-conforming products

Inspect your order after delivery and contact support@rbcomshop.com promptly if an item is damaged, incorrect or appears non-conforming. Provide the order number, a description of the problem and clear photographs where useful.

This commercial returns procedure does not replace or reduce the French legal guarantee of conformity or the legal guarantee against hidden defects. Eligible remedies may include repair, replacement, a price reduction or termination and refund, in accordance with mandatory law.

8. Order cancellation before dispatch

You may request cancellation before dispatch by contacting support@rbcomshop.com. We will try to stop the order, but cancellation cannot be guaranteed once processing or shipment has begun. If shipment cannot be stopped, you may use your statutory withdrawal right after delivery.

9. Exchanges

We do not guarantee direct exchanges. The fastest method is normally to return the eligible product for a refund and place a new order for the preferred item. This does not affect mandatory consumer rights.

10. Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract:

To: RBCOM, 577 Avenue General de Gaulle, 69760 Limonest, France | Email: support@rbcomshop.com

I hereby give notice that I withdraw from my contract of sale for the following goods:

Order number: ____________________

Ordered on / received on: ____________________

Consumer name: ____________________

Consumer address: ____________________

Date: ____________________

Signature (only if submitted on paper): ____________________

11. Related pages

Shipping Policy: https://rbcomshop.com/policies/shipping-policy