Refund policy
This Return & Refund Policy applies to purchases made through rbcomshop.com.
Right of Withdrawal
Customers may request a return within 14 calendar days from the date they receive their order, in accordance with applicable consumer rights.
You do not need to provide a reason for exercising your right of withdrawal.
To request a return, please contact:
Please include your order number and a clear statement that you wish to return the product.
Return Conditions
After contacting us, please follow the return instructions provided by our customer service team.
Products should be returned in a condition that allows us to inspect and process the return.
Where applicable, products should be returned with the accessories, documentation and other items originally supplied.
Customers may inspect a product to the extent reasonably necessary to determine its nature, characteristics and functioning.
If a product has been handled beyond what is reasonably necessary, a reduction in value may apply where permitted by applicable law.
Return Shipping Costs
For a standard return requested by the customer, the customer is responsible for the direct return shipping cost.
RBCOM will bear the reasonable return shipping cost when the return results from an issue attributable to RBCOM, including:
- a damaged product;
- an incorrect product;
- a missing item;
- an incomplete order;
- another confirmed fulfilment error attributable to RBCOM.
Restocking fee: €0.
Exchanges
Exchanges are accepted within the applicable 14-day return period.
To request an exchange, please contact:
Exchanges are subject to product availability.
If the requested replacement is unavailable, a refund may be offered instead.
Damaged, Incorrect or Missing Items
If your order arrives damaged, incorrect or incomplete, please contact us as soon as reasonably possible.
Email:
Please provide your order number, a description of the issue and photographs where relevant.
Where the issue is confirmed as being attributable to RBCOM, we will arrange an appropriate solution.
Refunds
Once the returned product has been received and reviewed, we will notify you of the refund status.
Approved refunds are initiated within 3 business days.
Refunds are made to the original payment method.
Your card issuer or financial institution may require additional processing time before the refund appears in your account.
Where an entire order is validly withdrawn, any refund of the original standard delivery cost will be handled in accordance with applicable consumer law.
Additional delivery charges resulting from a delivery method chosen by the customer that is more expensive than the standard method are not refundable where permitted by law.
Partial Returns
If only part of an order is returned, the refund will normally relate only to the returned products.
Any effect on the original delivery charge will be determined according to the circumstances of the order and applicable law.
Legal Rights
This Return & Refund Policy does not limit mandatory consumer rights that apply under French law.
Company Information
RBCOM · SASU
577 Avenue Général de Gaulle
69760 Limonest, France
SIREN: 825 053 002
SIRET: 825 053 002 00010
RCS Lyon: 825 053 002
VAT: FR27 825053002
Email: support@rbcomshop.com
Customer service: Monday–Friday, 09:00–17:00 CET/CEST