Shipping policy

This Shipping Policy applies to orders placed through rbcomshop.com.

Delivery Area

RBCOM currently delivers only to:

Mainland metropolitan France

We do not currently offer delivery to Corsica, French overseas departments or territories, or destinations outside mainland metropolitan France.

Orders submitted with unsupported delivery destinations may be rejected or cancelled.

Shipping Origin

Orders are dispatched from:

577 Avenue Général de Gaulle
69760 Limonest
France

This is the registered address of RBCOM and the shipping origin used for orders processed through rbcomshop.com.

Shipping Charges

Standard shipping costs:

€7.99 for orders below €65

Standard shipping is:

Free for orders of €65 or more

The applicable shipping charge is displayed during checkout before payment.

Order Cut-Off Time

The daily order cut-off time is:

17:00 CET/CEST

Orders placed after 17:00 normally begin processing on the next business day.

Processing Time

Orders are normally processed within:

1–3 business days

Business days are:

Monday to Friday

Public holidays are not counted as normal business days.

Processing time refers to the period required to prepare an order before dispatch.

Delivery Time

Once dispatched, estimated transit time is:

3–5 business days

The total estimated delivery period therefore consists of:

1–3 business days for order processing
plus
3–5 business days in transit after dispatch

Delivery times are estimates and may occasionally vary.

Tracking

Tracking information is provided for dispatched orders.

Tracking details are normally made available after the order has been shipped.

Delivery Providers

RBCOM may use suitable delivery providers depending on the order and destination.

A specific carrier is not guaranteed unless expressly indicated during checkout or in the dispatch information.

Delivery Delays

Occasional delays may occur due to:

public holidays;
carrier disruption;
severe weather;
periods of unusually high shipment volume;
incomplete or incorrect delivery information;
circumstances outside RBCOM's reasonable control.

If your order has not arrived within the expected period, please contact:

support@rbcomshop.com

Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error after placing your order, contact us as soon as possible.

Once an order has been dispatched, changes to the delivery address may no longer be possible.

Damaged or Incomplete Deliveries

If your parcel arrives damaged, incorrect or incomplete, please contact: