Shipping policy
Last updated: 21 August 2026
Page URL: https://rbcomshop.com/policies/shipping-policy
This Shipping Policy applies to physical products ordered from RBCOM through rbcomshop.com for delivery to addresses in France accepted by checkout.
1. Shipping destination
The store currently accepts orders for delivery in France only. Availability for a particular postal code, including an overseas territory, is determined at checkout. Orders requiring delivery to an address not accepted by checkout cannot be completed.
2. Order processing
Orders are normally prepared within one to three business days after payment authorization. Business days are Monday to Friday and exclude French public holidays.
Orders placed after the daily processing cut-off, on weekends or on public holidays begin processing on the next business day. Processing may take longer during exceptionally busy periods, after an address verification request or where fraud-prevention checks are required. We will contact you if a material delay is identified.
3. Estimated delivery time
After dispatch, estimated delivery within France is three to five business days. The total estimated time from order placement is therefore generally four to eight business days, consisting of one to three business days of processing plus three to five business days in transit.
Delivery dates are estimates rather than guarantees unless RBCOM expressly agrees to a specific date. Weather, carrier disruption, peak periods, access restrictions and incorrect address details can cause delays. Mandatory rights relating to delayed delivery remain unaffected.
4. Shipping charges
Standard shipping costs EUR 7.99 per order. Standard shipping is free when the merchandise subtotal is at least EUR 65 after discounts and before shipping charges. The charge applicable to your order is shown before payment at checkout.
5. Tracking
Tracking is provided for shipped orders. When the order is dispatched, tracking information is sent to the email address entered at checkout. Tracking may take up to forty-eight hours to show the first carrier scan.
6. Address accuracy and delivery attempts
You are responsible for entering a complete and accurate delivery address. Contact us as soon as possible if you notice an error. We cannot guarantee changes after processing begins.
If a parcel is returned because the address was incorrect, incomplete, inaccessible or the parcel was not collected, we will contact you. Any new delivery cost may be charged where the failed delivery was not caused by RBCOM or the carrier, subject to applicable law.
7. Delayed or apparently lost parcels
Review the tracking information and check any safe location or delivery notice. If tracking has not updated for an unusual period or the estimated window has passed, contact us at support@rbcomshop.com with your order number. We will investigate with the carrier and provide the remedy required by applicable law.
A carrier scan marked delivered is not, by itself, a final rejection of a legitimate claim. We may ask for reasonable information needed to investigate the delivery.
8. Damaged parcels or incorrect items
If practical, note visible damage with the carrier and retain the packaging. Contact us promptly with your order number and clear photographs of the packaging and product. We will arrange an appropriate solution. Your French legal guarantee rights are not limited by this request.
9. Risk and ownership
For consumer orders, risk of loss or damage passes when you, or a third party designated by you other than the carrier, physically receives the goods. Ownership passes after full payment, without reducing mandatory consumer protections.
10. Related pages
Return and Refund Policy: https://rbcomshop.com/policies/refund-policy
Terms of Sale: https://rbcomshop.com/pages/terms-of-sale
Contact Information: https://rbcomshop.com/pages/contact