Where does RBCOM deliver?
RBCOM currently delivers only to mainland metropolitan France.
We do not currently deliver to Corsica, French overseas departments or territories, or destinations outside mainland metropolitan France.
How much is shipping?
Standard shipping costs €7.99 for orders below €65.
Standard shipping is free for orders of €65 or more.
What is the order cut-off time?
The daily order cut-off time is:
17:00 CET/CEST
Orders placed after 17:00 normally begin processing on the next business day.
How long does order processing take?
Orders are normally processed within:
1–3 business days
Business days are Monday to Friday.
How long does delivery take?
Estimated delivery time after dispatch is:
3–5 business days
Can I track my order?
Yes.
Tracking information is provided after dispatch.
Which payment methods are accepted?
RBCOM currently accepts:
Visa
Mastercard
Can I return a product?
Yes.
Returns may be requested within the applicable 14-day return period.
Please contact:
before returning a product.
Who pays for return shipping?
For a standard customer-requested return, the customer is responsible for the direct return shipping cost.
If the return results from a confirmed issue attributable to RBCOM, such as a damaged, incorrect or incomplete order, RBCOM will bear the appropriate return cost.
Is there a restocking fee?
No.
Restocking fee: €0.
Can I exchange a product?
Yes.
Exchanges are accepted within the applicable return period and are subject to product availability.
How long does a refund take?
Once approved, RBCOM initiates the refund within:
3 business days
The refund is made to the original payment method.
Your card issuer may require additional processing time.
What should I do if my order arrives damaged?
Please contact:
Provide your order number and photographs where relevant.
What should I do if the wrong product arrives?
Contact us at:
We will review the order and arrange an appropriate solution.
What should I do if an item is missing?
Contact:
Please provide your order number and details of the missing item.
How can I contact RBCOM?
Email:
Customer service hours:
Monday–Friday, 09:00–17:00 CET/CEST
We aim to respond within:
48 hours
Company Information
RBCOM · SASU
577 Avenue Général de Gaulle
69760 Limonest, France
SIREN: 825 053 002
SIRET: 825 053 002 00010
RCS Lyon: 825 053 002
VAT: FR27 825053002
Email: support@rbcomshop.com
Customer service: Monday–Friday, 09:00–17:00 CET/CEST