Orders
Where does RBCOM sell and deliver?
RBCOM currently accepts orders for delivery to addresses in France only. If an address is outside our supported delivery area, checkout may not be completed.
How long does order processing take?
Orders are normally prepared within 1–3 business days after payment authorisation. Business days are Monday to Friday and exclude French public holidays. Processing may take longer during exceptional demand, address verification or events beyond our reasonable control.
Can I cancel or change my order?
You may request cancellation before the order has been dispatched. Email support@rbcomshop.com as soon as possible with your order number. We cannot guarantee cancellation or changes after processing has started. After dispatch, the return and withdrawal rules in our Return and Refund Policy apply.
Which payment methods are accepted?
The payment methods currently available are displayed securely at checkout. Availability can vary according to the order and the payment services enabled on the Website. RBCOM does not require payment outside the payment methods displayed at checkout.
Delivery
How much is delivery?
Standard delivery costs EUR 7.99 per order. Standard delivery is free when the merchandise subtotal is at least EUR 65 after discounts and before delivery charges. The charge applicable to your order is shown before payment.
How long will delivery take?
After dispatch, estimated delivery within France is 3–5 business days. The total estimated time is therefore approximately 4–8 business days, consisting of 1–3 business days of processing plus 3–5 business days in transit. Estimates are not guaranteed delivery dates.
Will I receive tracking information?
Yes. When your order is dispatched, tracking information is sent to the email address entered at checkout. Tracking may take a short time to become active.
What if my parcel is delayed?
Check the tracking link first. If it has not updated for an unusual period or the estimated window has passed, email support@rbcomshop.com with your order number. Delivery dates remain estimates and may be affected by carriers, weather, public holidays or other circumstances outside our reasonable control.
What if my parcel is damaged or the item is incorrect?
Contact us promptly and retain the item and packaging. Include your order number, a description of the issue and clear photographs of the item and parcel. If RBCOM supplied a faulty, damaged or incorrect item, we will arrange an appropriate remedy under applicable law and cover necessary return costs where required.
Returns and refunds
How long do I have to request a return?
For eligible distance purchases, consumers generally have 14 calendar days from delivery to notify RBCOM that they wish to withdraw. After giving notice, the goods must be returned within 14 calendar days. Full conditions and instructions are available in our Return and Refund Policy.
Who pays the return delivery cost?
For a voluntary return that is not caused by an RBCOM error, defect or non-conformity, the customer pays the direct return delivery cost. RBCOM covers the necessary return cost when the return results from our error or where required by applicable law.
Do you charge a restocking fee?
No. RBCOM does not charge a restocking fee. A customer may nevertheless be responsible for legally permitted diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Are any products excluded from voluntary returns?
Goods made to the consumer's specifications or clearly personalised may be excluded from the statutory right of withdrawal where the legal exception applies. Other mandatory rights, including remedies for faulty or non-conforming products, remain unaffected.
When will I receive my refund?
Eligible refunds are issued to the original payment method within 14 days after RBCOM is informed of the withdrawal. We may withhold reimbursement until the returned goods are received or you provide evidence that they were sent back, whichever occurs first. Your bank or payment provider may require additional time to display the refund.
Products and support
How can I check product measurements or materials?
Please review the product page before ordering. Measurements, materials, included items and care information are stated there where applicable. Minor differences in colour may occur because of screen settings and lighting. If important information is unclear, contact us before placing the order.
How can I contact RBCOM?
Email support@rbcomshop.com. Customer service hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. Central European Time, excluding French public holidays. Please include your order number when your question concerns an existing order.