Privacy policy

This Privacy Policy explains how RBCOM processes personal information when you visit rbcomshop.com, place an order, contact us or otherwise use our online store.

Data Controller

The data controller responsible for personal information processed through this store is:

RBCOM · SASU

Information We May Collect

Depending on how you use the website, we may process information including:

your name;
email address;
billing address;
delivery address;
order information;
purchase information;
payment-related information;
communications with customer service;
IP address;
browser information;
device information;
website interaction data;
cookies and similar technical information.

How We Use Personal Information

Personal information may be processed in order to:

receive and process orders;
process payments;
prepare and deliver purchases;
provide order tracking;
provide customer service;
manage returns, exchanges and refunds;
prevent fraud or misuse;
maintain website security;
comply with accounting, tax and legal obligations;
establish, exercise or defend legal claims;
maintain and improve the operation of the online store.

RBCOM does not currently operate a newsletter subscription service.

Legal Bases

Where applicable, personal information may be processed on the basis of:

Contractual necessity
Where processing is necessary to manage an order or provide a requested service.

Legal obligation
Where processing is necessary to comply with applicable legal, tax or accounting obligations.

Legitimate interests
Where necessary for appropriate business operation, fraud prevention, security or related legitimate purposes.

Consent
Where consent is legally required, including for certain optional cookies or tracking technologies.

Service Providers

RBCOM may use third-party providers required to operate the online store.

These may include:

Shopify;
payment service providers;
delivery providers;
IT and security providers;
hosting or technical service providers;
professional advisers.

Personal information is shared only where reasonably necessary for the relevant service.

Payment Information

The payment methods currently offered by RBCOM are:

Visa
Mastercard

Payment information may be processed by payment service providers involved in completing your transaction.

International Data Processing

Some service providers may process information outside France or outside the European Economic Area.

Where required, appropriate safeguards are used in accordance with applicable data protection rules.

Data Retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, accounting, tax or dispute-resolution requirements.

Retention periods may vary depending on the category of information.

Your Rights

Depending on applicable law, you may have rights relating to:

access to your personal information;
correction of inaccurate information;
deletion in appropriate circumstances;
restriction of processing;
objection to certain processing;
data portability where applicable;
withdrawal of consent where processing is based on consent.

To exercise a privacy-related right, please contact:

support@rbcomshop.com

Cookies

The website uses cookies and similar technologies required for the operation of the online store and may use additional technologies depending on the active website configuration.

Further information is available in our Cookie Policy.

Security

RBCOM uses reasonable organisational and technical measures intended to protect personal information.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Changes to This Privacy Policy

This Privacy Policy may be updated when our services, website configuration, processing activities or applicable requirements change.