page
Contact RBCOM
If you need help with a product, order, payment, delivery, return, exchange or refund, please contact our customer service team.
Customer Service
Email:
support@rbcomshop.com
Customer service hours:
Monday–Friday
09:00–17:00 CET/CEST
Response time:
We aim to respond within 48 hours.
Order Support
When contacting us about an existing order, please include your order number whenever possible.
This allows us to identify your order more efficiently.
Damaged, Incorrect or Missing Items
If your order arrives damaged, incorrect or incomplete, please include:
- your order number;
- a short description of the issue;
- photographs where relevant.
We will review the issue and provide an appropriate solution.
Returns and Exchanges
Before returning a product, please contact:
We will provide return instructions where applicable.
Please do not automatically send returns to the registered office unless customer service specifically instructs you to use that address.
Registered Office
RBCOM
577 Avenue Général de Gaulle
69760 Limonest
France
Company Information
RBCOM · SASU
577 Avenue Général de Gaulle
69760 Limonest, France
SIREN: 825 053 002
SIRET: 825 053 002 00010
RCS Lyon: 825 053 002
VAT: FR27 825053002
Email: support@rbcomshop.com
Customer service: Monday–Friday, 09:00–17:00 CET/CEST